We offer free shipping on orders of $2000 and above. Shipping charges of $149 will apply to orders below $500. Orders below $1000 will incur a shipping fee of $199, and orders below $2000 will have a shipping charge of $249.
ORDER PROCESSING TIME
Once you place an order, we need 2 business days to process and ship your order. If you have urgent need please call us at +1-800-568-8815 or email at firstname.lastname@example.org and request our team for urgent delivery in that way we will try to ship your order same day.
SHIPPING / TRANSIT TIME
Shipping time vary by state: It can take 2-5 business days.
INSPECTION OF GOODSUpon receipt of your shipment please count, inspect all goods. If your order arrived short, in correct item or damage, please notify us within 48 hours of receipt of goods so that we can take necessary actions and resolve it. Please email us at email@example.com or call +1-800-568-8815.
SHIPPING ADDRESSShipping addresses need to be a physical commercial or physical residential address. We are unable to ship to P.O. boxes.
SHIPPING TO NON-CONTIGUOUS STATESShipping is completely free regardless of the order size within 48 contiguous states. For non-contiguous states customers such as Alaskan, Hawaiian we charge flat shipping fee of USD 399 regardless of order size and deliver the goods to your provided address.
SHIPPING TO OUTSIDE USAFor customer based outside USA like Canadian, Caribbean customers we charge flat shipping fee of USD 495 and we will be responsible to ship the goods till destination port, customer will be responsible for clearance, duty and taxes at destination. If non US customers want goods to be shipped to their appointed freight forwarder in USA, we can do that and shipping will be free. Once the shipment has been received by your freight forwarder, we are not liable for any damages that may occur between your freight forwarder and end destination. Please call us for more details at 832-873-4976.
MULTIPLE SHIPMENTSWe cannot guarantee every item will ship together and arrive same time due to item stored at multiple locations, you may get multiple shipments.
If for any reason you are not satisfied with the product purchased, you may return it within thirty (30) days of receipt of goods. Returning product is completely free and we will not charge any shipping or restocking fees.
- All returns require a return authorization number from our Customer Service before returning. Please contact Customer Service at +1-800-568-8815 or email firstname.lastname@example.org for assistance. Our customer service team will send you return authorization slip and prepaid shipping label with 2 to 3 business days.
- We will refund you no later than 14 days from the day on which we receive the returned goods. We will use the same payment method for refund which you used for placing an order
- All Products must be unused, returned in its original carton & original condition. No partial cases will be accepted.
- All textile product must be unwashed and unused, Washed or used items will not qualify for return and refund.
- No Returns will be accepted after 30 days of receipt of goods.
- Customized orders including special order and custom made are nonreturnable and non-refundable.