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If you are not satisfied with your purchase for any reason, you may return it within 30 days of receiving the goods. To initiate a return / refund please fill this form, contact our customer support team. A representative will authorize the return and provide instructions for completing the process. You will be refunded the full amount of the items, minus the restocking fee and shipping charges. The buyer is also responsible for arranging the return shipment and covering any associated shipping costs.
1. You will receive a refund excluding shipping charges, as we are unable to refund shipping fees paid to the carrier.
2. Please note that all returns are subject to a 15% restocking fee, which will be deducted from your refund.
3. We can only accept returns for orders placed on rapidhotelsupplies.com. For orders from other retailers, please contact the original point of purchase.
4. All returned items must be in brand-new, unused condition and in their original packaging.
5. Textile products must be unwashed and unused, washed or used items are not eligible for return or refund.
6. Customized orders, including special and custom-made orders, are non-returnable and non-refundable.
7. Refunds will be processed within 14 days of receiving the returned goods, using the same payment method as the original order.
8. No returns will be accepted after 30 days of receipt of the goods.